Frequently Asked Questions
What is the Cost to Change My Ticket?
Most fares have an airline-imposed penalty fee of $250 or more per passenger for changes and cancellations, plus any applicable increase in the fare. Airtravel.net also charges a $50 per ticket processing fee on any changes plus any airline penalties. We recommend you first try calling the airline to change the ticket.
For example, if you paid $200 for a ticket from New York to Los Angeles and needed to change it for a later date and the new fare costs $275, the math might look like this:
- $100 (Airline imposed change fee - per ticket)
- $75 (Difference in the fares)
- $175 (Total charge for changing the ticket)
- ($50 service fee if we do the exchange)
Can I Purchase Tickets if I Live Outside of the United States?
Travel booked through Airtravel.net may originate outside the US, but ALL payments must be in US dollars and all credit cards used to book travel must have a U.S. billing address.
What Forms of Payment Do You Accept?
Airtravel.net accepts VISA, American Express, Discover, and" MasterCard. ALL payments must be in US dollars and all credit cards used to book travel must have a U.S. billing address.
What Taxes & Fees Are Associated with the Airfare?
All taxes vary based on the cities you are traveling between. Flights within the U.S. and U.S. Territories include the domestic U.S. government percentage based taxes, currently 7.5%, and any related domestic fuel surcharges that vary based on fuel prices.
Total fees for domestic flights typically range from $12 to $40 per ticket and include passenger facility charges (which could be up to $18.00), passenger segment fees (which are $3.00 per segment), and a September 11th security fee (which could be up to $10.00).
International taxes and surcharges are approximatley $85-$100 per ticket for most international destinations and may be as much as $115 per ticket if you're traveling to the United Kingdom . Taxes to African destinations are anywhere from $150-$200.
These standard travel taxes and fees are all included in the price of your ticket as displayed on our site. The Airtravel.net processing fee of $10.00 per ticket is applied on top of the price of the ticket and will show up as separate charge on your credit card statement as Cherokee Travel. Remember, our processing fee is non-refundable.
I Need to Travel With an Infant or Small Child, What Do I Need to Know?
Airline policy mandates that an infant is considered to be a person 24 months of age or less. A person 2 to 11 years of age is considered a child.
For domestic flights, an infant does not need a ticket, but will be required to sit on an adult's lap. If you do not want your child to sit on your lap, you will need to purchase a separate ticket. The airlines permit only one lap infant per adult traveler. You'll need to purchase a seat for each infant exceeding the number of adult travelers.
On international flights an infant must have a ticket, even if the infant sits on an adult's lap. In addition, full standard departure, arrival, passenger, airport and security taxes apply to all infants.
IMPORTANT TRAVEL TIP:For international travel, all persons, including newborn infants, are required to obtain passports in their own name.
How and when are Paper Tickets Delivered?
Domestic paper tickets will be printed the business day following your purchase. Please be aware that a charge for shipping (your choice of FedEx or DHL/Airborne) will be applied for all paper tickets sent and will show up as a separate charge on your credit card statement.
International tickets may take an extra day to be confirmed. Once confirmed, they will also be sent to you via DHL/Airborne 2-day service.
Our telephone lines are open Monday through Friday from 8:00am to 5:00pm Eastern Time. Tickets purchased over the weekend will be printed Monday morning. Please keep this in mind when estimating the date that your travel documents will arrive. If you have any additional questions, you may call our Customer Service Department at 888-346-5795.
Can I Have the Tickets Mailed to a Different Address than the Billing Address?
You can specify a specific delivery address at purchase where you would like paper tickets to be delivered. Remember, we only issue paper tickets if e-tickets are not available.
I found a cheap rate the other day and now it's not there. What happened?
Airfares are subject to change until you actually purchase your ticket. Airlines reserve the right to pull fares at anytime and seats can sell out between the time you checked rates and the time you actually purchased. The best thing to do is to purchase your ticket when you find an acceptable airfare.
I Received an E-mail that said "Airfare Pulled" After Booking my Reservation?
Quoted airfares are not guaranteed until processed by one of our Travel Specialists. Between the time you click purchase and the time that the reservation was processed by an agent the airline reserves the right to remove rates. This happens in very limited situations, but it can happen. If you have received this type of e-mail, your reservation has been cancelled and your credit card was not charged. If you would like to re-book, call one of our agents at 888-346-5795. We apologize in advance for the inconvenience.
Can I Change the Name on a Reservation?
Once tickets are purchased they are non-transferable. Airline tickets are valid for one year from the date that they were issued. If the passenger wishes to change the ticket, he or she should re-schedule the trip by contacting the airline directly. Remember the ticket will have NO VALUE if you fail to cancel the flight with the airline prior to the date of departure. You are responsible for the loss of ticket value if you do not show for your flight.
